Shipping & Return

Online Order Processing

All online orders may take 2–3 business days to process. We will contact you when your order is either shipped or ready for pickup.

Until you receive notification, please assume your order is not ready.

Orders are processed on a first-come, first-served basis.

Shipping

We offer free shipping on orders over $85 (before tax) within Winnipeg and $150 (before tax) outside Winnipeg, excluding oversized and overweight items such as soapstone, large-size paper, canvases, and panels.

• Winnipeg (WPG): $15
• Major Provinces (MB, QC, ON, AB, BC, SK): $25
• Atlantic Canada (PE, NB, NS, NL): $35
• Territories / USA: Shipping rate provided upon request (quote required)

• Weight & Size: Items over 50 lbs or oversized items exceeding 18 inches (such as easels or large canvases).
• Shipping Logistics: Orders requiring multiple boxes or delivery to remote/long-distance locations.

If there is a significant change in shipping cost, we will contact you for approval before processing your order.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at haley@artistsemporium.net and send your item to: 580 Roseberry St, Winnipeg, MB R3H 1G4.

Returns

Our return policy lasts 14 days from the date your order arrives. If more than 14 days have passed, unfortunately we cannot offer a refund or exchange.

To be eligible for a return:

• The item must be unused, in the same condition as when you received it.
• It must be in its original packaging.

Non-returnable items include:

• Gift cards
• Books
• DVDs
• Markers
• Projectors
• Lightboxes
• Airbrushes
• Aerosol sprays & spray paint
• Any item marked “Final Sale”
• Items not in original condition, or damaged/missing parts not due to our error
• Items returned more than 14 days after delivery

Returns by Mail

To return your product, you should mail your product to: 580 Roseberry St, Winnipeg, MB R3H 1G4.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary. If you are shipping an item over $85, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Refunds

Once we receive and inspect your return, we will email you to confirm receipt and let you know whether your refund has been approved.

If approved, a credit will be automatically applied to your original method of payment within a few business days.

Late or Missing Refunds:

• Check your bank account and credit card statement again.
• Contact your credit card company—refunds may take time to post.
• Contact your bank for further assistance.
• If you’ve done all of this and still haven’t received your refund, please contact us at haley@artistsemporium.net

Clearance / Final Sale Items

• Only regular-priced items are eligible for refunds. Unfortunately, gift cards, clearance and final sale items are non-refundable.

Cancellation and Refund Policy for Workshops

• Due to limited spots available, we request that you cancel at least 48 hours before a scheduled class.
• Cancellations made within the 48-hour prior period will not be refunded, nor will “no shows” the day of the workshop.
• Those who cancel within the accepted period are entitled to a full refund via the original method of payment.
• If a workshop we are hosting is cancelled, all registrants will be contacted, informed, and fully refunded.

*Cancellations due to an emergency will be handled on a case-by-case basis.